Dear Customer,
Two years ago, we conducted a customer satisfaction survey for the first time. Many customers took the time to share their experiences, appreciation, and suggestions for improvement with us. We are still very grateful for that.
At ZON, we believe in sustainable cooperation and continuous improvement. Our core values of professionality, relationship orientation, and result orientation form the basis of everything we do every day. That is why, in 2026, we would once again like to hear how you experience our products, services, and cooperation.
The results of the 2024 survey helped us further develop our services. Thanks in part to the feedback we received, we have worked on:
- further improving communication with customers;
- increasing focus on personal customer contact and accessibility;
- providing faster and clearer information about availability and deliveries;
- further professionalising our internal processes and services;
- strengthening cooperation between growers, customers, and the ZON Sales team.
Of course, our work is not finished yet. That is exactly why your opinion is important to us. What is going well? Where can we improve further? And how can we support you even better as a customer?
To conduct this research independently and professionally, we have once again asked Blick Marktonderzoek to carry out the survey on our behalf. They will soon send you an invitation by email. Using the link in this invitation, you will be directed to an online questionnaire.
Completing it will take approximately 8 minutes. Your answers will be processed in complete confidence. ZON will only receive anonymized overall results and will not have access to individual responses.
We sincerely hope you will participate. With your feedback, we can continue to improve our services and strengthen our cooperation.
Thank you in advance for your cooperation.
Kind regards,
John WillemsÂ
Managing Director ZON
